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Appointment Policy
In order to allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
We do not believe that 'drop off's' are the best way to provide outpatient appointment care for your pet. Much information is gained from discussions between the pet owner and the veterinarian and the appointment is often the time for demonstrating how to medicate your pet or to do certain procedures. Although we prefer to see your pet with you present, we do understand that you may have scheduling difficulties or unexpected obligations. Please let us know of your needs and we will arrange a 'drop off' appointment for your pet. We will ask you to leave a phone number where you can be reached and the doctor will call you to discuss findings, diagnoses, and recommendations.
To ensure the safety of all of our clients and patients, we require that all animals be adequately restrained during their visit. All pets should be in a pet carrier or on a leash and under the control of the owner. Please be respectful of other clients' pets while in the waiting area with your pet.
Cancellation Policy
We fully understand that your lives are very busy and scheduling changes must inevitably occur. Given the limited appointment times in a day, we kindly request that you give 24 hours notice to cancel an outpatient appointment, and 48 hours notice for a surgical appointment so another pet can be seen.
Thank you.
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